Shipping

Biscuits are made to order, so please allow 3-4 days to prepare your order, prior to dispatch. We do not dispatch on Saturdays or Sundays.

We offer several shipping methods for our biscuits:

  1. Standard 1st Class – Royal Mail. This is standard 1st class mail, it is the most economical but not the most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed and we can’t be held liable for delays in delivery or lost or damaged parcels.
  2. Special Delivery – Royal Mail. The safest and most cost effective option for small parcels.
  3. Courier Delivery – Generally the most cost effective for orders over 4kg or orders spread over several packages.

Prices for all Delivery options will be shown in your basket.

Unfortunately we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can’t be held liable for delays in delivery or lost or damaged parcels.

We reserve the right to cancel any order without reason at any time and issue you with a full refund.

Cakes cannot be put through Royal Mail or put on an overnight delivery service. They would have to be collected from the bakery or delivered by prior arrangement. (either by ourselves or using a same day courier service)

Returns & Refunds

Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in it’s original packaging within 7 days of receipt of the goods.

Biscuit Ingredients

Our Vanilla biscuits contain: Wheat flour, sugar, butter, whole egg, and vanilla bean extract.

Our gingerbread biscuits contain: Wheat flour, brown sugar, treacle, golden syrup, ground ginger and cinnamon, butter and bicarbonate of soda.

Our icing contains: Icing Sugar, egg whites, lemon juice and food colours. In addition, some biscuits may be decorated using food safe lustre powders and food safe glitter.

Allergen advice

Our biscuits & cupcakes contain gluten, milk, wheat and egg. Products are suitable for vegetarians . Our biscuits are made in our own kitchens where we also prepare other cakes and biscuits which may include nuts and sesame seeds.

As all our cakes, biscuits and decorations are handmade, there may be some small variations in colour and design.