Delivery and returns
We have some ranges of iced biscuits that we hold in stock, but generally biscuits are made to order, so please allow at least 3-4 working days to prepare your order, prior to dispatch. We do not dispatch on Saturdays or Sundays.
We offer several shipping methods for our biscuits:
- Standard 1st Class – Royal Mail. This is standard 1st class mail, it is the most economical but not the most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed and we can’t be held liable for delays in delivery or lost or damaged parcels.
- Special Delivery – Royal Mail. The safest and most cost effective option for small parcels.
- Courier Delivery – Generally the most cost effective for orders over 2kg or orders spread over several packages.
Prices for all Delivery options will be shown in your basket.
Unfortunately we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can’t be held liable for delays in delivery or lost or damaged parcels.
We reserve the right to cancel any order without reason at any time and issue you with a full refund.
Cakes cannot be put through Royal Mail or put on an overnight delivery service. They would have to be collected from the bakery or delivered by prior arrangement. (either by ourselves or using a same day courier service)
Returns & Refunds
Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in it’s original packaging within 7 days of receipt of the goods.